The sale of products by the Seller, on this site, is governed by these General Terms and Conditions of Sale.
These General Terms and Conditions of Sale are deemed to be accepted in full and without reservation by the Buyer.
The placing of an order by the customer on this Website presupposes acceptance of the General Terms and Conditions of Sale in their entirety.
The Seller reserves the right to update the content of these General Terms and Conditions of Sale without prior notice.
SHOES RETAIL
C/SANTALÓ 152
08021 - BARCELONA
SPAIN
NIF B65359531
The offers published on this site are intended solely for consumers whose delivery address is located in Europe.
The offers presented on the site shall be valid while stocks last or until the end of the associated promotion.
In the event that an order already paid for by the customer is unavailable, yellowshop.es undertakes to fulfill the requested order or to refund the amount within a maximum period of 15 days, keeping the customer informed at all times by email or by telephone.
EUROPE
ITALIA:
I coupon non sono mai applicabili su sconti del 30% o superiori. Nel caso in cui si riceva un coupon tramite uno dei nostri canali di comunicazione, questo sarà applicabile e cumulabile esclusivamente su sconti inferiori al 29%. Ogni coupon ha un uso e una durata predeterminati, indicati nelle comunicazioni ricevute.
GERMANY:
Gutscheine sind niemals auf Rabatte von 30 % oder mehr anwendbar. Im Falle des Erhalts eines Gutscheins über einen unserer Kommunikationskanäle ist dieser nur auf Rabatte unter 29 % anwendbar und kumulierbar. Jeder Gutschein hat eine vordefinierte Nutzung und Gültigkeitsdauer, die in den erhaltenen Mitteilungen angegeben ist.
FRANCE:
Les coupons ne sont jamais applicables sur des remises de 30 % ou plus. En cas de réception d’un coupon via l’un de nos canaux de communication, celui-ci sera applicable et cumulable uniquement sur des remises inférieures à 29 %. Chaque coupon a une utilisation et une durée prédéterminées, indiquées dans les communications reçues.
yellowshop.es undertakes to detail and describe the products offered as accurately as possible, bearing in mind that, as they are mostly handmade products made of leather or other materials, they may show small differences in their finish. In such cases, yellowshop.es declines any liability.
The Buyer, at their own discretion, is solely responsible for the choice of the product (shoes or accessories) that is the subject of the sale, as well as for the use or purpose for which it is intended.
yellowshop.es may describe, purely by way of guidance in the general information it provides for each product, the use it considers most appropriate for that particular item, without this giving rise to any liability whatsoever.
If any of our products has a computer error in its price, (wrong price or a price equal to 0 euros), the product will not be supplied, and the entire purchase amount will consequently be refunded in full.
Likewise, Yellowshop reserves the right to return a particular model ordered and refund its amount should that model run out of stock or not be in good condition.
All prices are shown in euros with all taxes included. Value Added Tax (VAT) is included in the price. Any change in the VAT rate will be passed on to prices, without affecting orders placed previously that are still in progress.
Yellowshop reserves the right to modify its price lists without prior notice and without having to justify the change in its pricing policy.
All of the above without retroactive effect on orders already placed and pending delivery.
Validation of the order by the customer presupposes acceptance of these General Terms and Conditions of Sale in their entirety.
When placing their first order, the customer must register in our database by filling in a form with their personal details (first name and surname, shipping address) so that we can process their order. Under no circumstances do we store the customer's bank card details.
The process the customer must follow to make a purchase on yellowshop.es is as follows:
yellowshop.es does not store or view our customers' bank details, as the data is entered directly on the website of the bank, which confirms to us that the payment has been made so that we can consider the purchase process complete.
yellowshop.es reserves the right to refuse to process orders from, or make deliveries to, customers who have not paid for a previous order in part or in full, or with whom there is a payment dispute.
With the sole aim of protecting our customers against fraudulent use of their bank cards, yellowshop.es verifies all orders validated on its site.
These security checks may take the form of blocking orders that may be classified as suspicious by our security services. Such orders will be unblocked once we have verified, by means of a request for information, that the card details match those of our customer. This process may delay delivery of the product by approximately 3 or 4 days.
These requests for information will be made by email and may be carried out:
- In the case of a new customer or payment with foreign cards.
- For repeated orders or orders above a certain amount.
To guarantee payment security, yellowshop.es redirects the purchase process to the bank's own secure payment site. yellowshop.es has no access at any time to our customers' bank details. This service incorporates the SSL security protocol. Personal and confidential data (bank card number, expiry date, CSV code) are transmitted directly in encrypted form through the bank's server, without being recorded on the yellowshop.es server.
The payment request is sent in real time to the secure remote payment administrator, which issues an electronic certificate as proof of the amount and date of the transaction carried out.
The customer will only need to fill in the form with their personal details on their first purchase at yellowshop.es. On subsequent purchases, they will only need to enter the email address and password with which they registered. If the password is lost or forgotten, they simply need to request a new one via the Website or by email. A new password will be sent to their user email address.
The password is strictly confidential and personal and must not be disclosed to anyone.
To facilitate the customer's identification, the customer expressly authorizes yellowshop.es to store files called "cookies" on their hard drive containing their password and username, with the sole purpose of facilitating navigation by simplifying the purchase or browsing process.
- In the Iberian Peninsula:
Orders will be delivered within 24 / 48 hours (in the Iberian Peninsula) after the purchase is confirmed, provided they are placed before 17:00 on working days (Monday to Friday).
For orders placed after 13:00 or on Saturdays or public holidays, the order will be processed on the next working day
Shipping cost: €4.99
- In the rest of the European Union:
Orders will be delivered within a period of 3 to 6 days after the purchase is confirmed.
For orders placed after 13:00 or on Saturdays or public holidays, the order will be processed on the next working day
Shipping cost: €5.99.
Customer satisfaction is the primary objective of yellowshop.es; therefore, if you are not satisfied with the product purchased, your money will be refunded or a voucher will be issued to you.
Returns cost €1 in the Iberian Peninsula (ES/PT), (Balearic Islands €11.99) and €4.99 for the rest of the European Union countries, Italy included. The first exchange is free of charge provided you choose the drop-off point option.
If you request a home collection, the cost will be as follows:
Spain and Portugal: €4.99
Balearic Islands: €11.99
Rest of Europe: Home collection not available
* If you process the return of an item purchased several times (same model, size and color) in different orders, you will be refunded the amount of the most recent order placed.
yellowshop.es reserves the right to reject returns that do not include the identification label or the original box of the brand.
The Seller will only accept returns of products that are unused and in the same condition in which they were delivered.
Shipping and/or cash-on-delivery costs of the returned order are not refunded.
The maximum period for refunding the amount paid by the consumer for the products is 14 calendar days from withdrawal and is conditional, where applicable, on the return of the product delivered. The consumer is entitled to recover any sums paid, without any delay, in the event of non-performance due to unavailability.
In cases of force majeure that hinder the delivery of the products, the Seller shall be entitled to delay delivery and, should such circumstances persist for more than 15 days, to cancel the orders, without any obligation to pay compensation in any case. Cases of force majeure shall include, among others: strikes, lack of transport, accidents in warehouses, fires and, in general, all causes beyond the control of the Seller.
These are parcels that have not been delivered to the final recipient for the following reasons: the recipient is unknown because they do not live at the address given, the recipient is absent, or the shipment is refused. The parcels are returned to yellowshop.es.
If the recipient is absent, the Delivery Service will leave a notice stating that they have called and will call again.
If the delivery address is incorrect, the recipient is repeatedly absent or refuses the shipment, the parcels will be returned to our logistics warehouse. In that case, you will be notified of the incident by e-mail, and the same e-mail will include a voucher code for the same amount as the undelivered shipment. The customer may request cancellation of the voucher and a refund of the amount by contacting our customer service at atc@yellowshop.es
YELLOWSHOP.ES does not undertake to reserve items that are returned to our facilities, but it does undertake to refund the money for them.
yellowshop.es is not responsible for any misuse of the system by customers. Likewise, it shall not accept any liability in the event of anomalies in the provision of the service, external intrusions or computer viruses. Nor shall it be liable in the cases of force majeure listed above or in the event of fortuitous circumstances. Customers benefit from the warranties granted by the brands present on the site. Yellowshop.es is not responsible for any damage suffered by the products delivered as a result of their improper use.
The yellow trademark, its logo and the design of the page, photos, text, sound and underlying programming are all protected by intellectual property laws. Their partial or total copying or disclosure is strictly prohibited. They are the exclusive property of yellowshop.es or its subsidiaries.
From time to time, the Seller will organize contests open to all, in which discount vouchers may be raffled, or directly items on offer or others not forming part of its commercial offer.
Gift vouchers may not be combined with other offers and will have a validity period to be determined according to the contest. Yellowshop.es reserves the right to publish the details of the winning contestants.
Discount vouchers can be obtained in various ways, including: requesting a voucher when returning a product, winning a contest, special yellowshop.es promotions for filling in surveys, signing up for the Newsletter service, etc...
Discount vouchers will be entered in the box indicated during the purchase process before payment.
If the amount of the discount voucher is lower than the amount of the selected product/s, the remaining amount must be paid.
Discount coupons can be combined with other discounts below 30% and only one coupon may be applied per order. They may not be applied to products marked with a "Y" or to those with a discount equal to or greater than 30%.
In the event of a defective product, the seller must proceed, as appropriate, with the repair, replacement, price reduction or termination of the contract, all of which shall be free of charge for the consumer and user.
The seller is liable for any lack of conformity that becomes apparent within two years of delivery.
The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/.
Consumers may submit their complaints through the online dispute resolution platform.
Yellowshop reserves the right to reject returns sent or notified outside the established time limit, or items that are not in the same condition in which they were delivered.
